Discover & Investigate
Discover
In order to build long-lasting products, it’s imperative that teams find ways to address the root cause of a problem rather than resorting to band-aid fixes. By connecting with the users and their environment at a fundamental level, we help teams discover the most relevant opportunities for their products and services.
Immerse 01
To understand the needs of the users and the context from which they emerge, we conduct first-hand research to help teams deeply empathise with their users’ pain points.
Identify 02
Through collaborative research techniques, we enable teams to dig deeper, and explore the users’ underlying thought processes to identify the most relevant opportunities to be solved for.
Prioritise 03
After identifying exciting opportunities, we help teams prioritise the most worthy problems and create a research funnel to continuously discover and build for new opportunities.
Investigate
Though users’ problems might have been identified correctly, every opportunity has a plethora of potential solutions. Investigating multiple ideas helps teams make informed decisions. Through rigorous prototyping, we empower teams to learn which solutions their users find valuable, refine them to be more powerful, and validate them at scale to ensure long-term success.
Uncover 01
Using product design sprints, we help teams diverge and uncover multiple ideas, evaluate high-level feasibility to converge at a handpicked solution, and test if the users find that solution valuable.
Refine 02
To further unlock the value of the solution, we help teams make iterative improvements through rigorous prototyping and quick feedback cycles with their users.
Validate 03
After making prototypes, we assist teams in converting prototypes into real products with throw away code that can be tested with a few thousand users to garner feedback at scale.
Strategise & Transform
Strategise
It can be hard for teams to keep track of the larger strategic vision while they grapple with the day-to-day pressures of execution. To tackle this, a clear blueprint, that both define directions and cohesively aligns all business units around strategic goals, is necessary. We aid teams in collaboratively strategising and optimising cross-functional alignment to produce a high-level roadmap.
Analyse 01
To position the product in a way that it caters to the market requirements, we help teams continuously analyse governing trends and determine informed goals and strategies.
Map 02
By helping teams map out the journey of all stakeholders and study their interactions with one another, we enable decision making that can preemptively address all pain points in the system.
Align 03
With the journeys of all stakeholders mapped on a single canvas, we align all business units on shared goals and set up strong and reliable practices to function transparently and deliver effectively.
Transform
Good strategies are half the battle and only amount to successful products if acted upon efficiently. To transform strategic vision into actionable goals, we help teams outline clear criteria for success, develop plans required to go to market, and equip them to achieve timely outcomes.
Define 01
We help teams define key performance indicators (KPIs) and success metrics for the strategies that can be used as a North Star to measure outcomes effectively.
Plan 02
We leverage these defined KPIs and success metrics to help teams plan detailed and actionable roadmaps that lay the foundation for long-term product development.
Equip 03
To ensure well-executed roadmaps, we equip teams with the right resources and cross-disciplinary practices, and help identify constraints and remove potential roadblocks.
Accomplish & Nurture
Accomplish
Behind any strategic plan, solid execution is the greatest market differentiator. Teams are able to deliver on their intent successfully when they define objectives clearly, build iteratively and release features predictably. To accomplish quick yet quality execution, we help teams scope project deliverables tightly, execute efficiently, and set up practices for continuous releases.
Scope 01
Through an action-oriented approach, we help teams detail the scope of work by defining comprehensive user stories, budgeting for constraints and bottlenecks to set the stage for predictable delivery.
Build 02
To maximise velocity and speed of development, we enable teams to set strong developer practices and build solutions on the back of an architecture that can support scale.
Release 03
With a strong foundation of documentation and training, we help teams grow and build a culture of continuous delivery while keeping the codebase stable.
Nurture
When products are first released into the market, they are rarely perfect. However, teams now have access to detailed, real-time information that can be leveraged to improve the product and enable deliberate growth. After the product launch, we enable teams to dive deeper into the user segments, incorporate feedback and nurture products iteratively for a true product-market fit.
Learn 01
We help teams analyse data post-launch and conduct detailed, on-ground research to derive actionable insights on differing product perceptions from various user cohorts.
Improve 02
Using insights as the bedrock for designing detailed experiments, we help teams improve their products rapidly through methods such as A/B and multivariate testing.
Promote 03
To ensure that the users get the most out of the improvements, we work with teams to make the improved features more discoverable and educate users on the benefits of those improvements.
Catapult & Evolve
Catapult
As products scale, they bring unprecedented challenges, edge cases that affect large numbers of people, and microscopic system inefficiencies that blow up as subsystems hit breaking point. To gracefully catapult products into the next growth stage, we help teams unclog system bottlenecks, decentralise monolithic systems for flexible expansion, and elevate workflow efficiency.
Stabilise 01
For systems to scale, a stable foundation is non-negotiable. By removing impediments that lead to system failures, we unlock teams to focus on growth instead of worrying about system breakdowns.
Expand 02
We enable expansion by helping teams transform bulky systems into lean, decentralised frameworks to flexibly accommodate new product lines and leverage the power of a unified system.
Boost 03
To boost product performance to its peak and make every second count, we optimise workflows and processes that enable teams to deliver experiences which are lightning-fast.
Evolve
Even products with a rich legacy often stand the risk of turning obsolete due to the uncertain and ever-changing nature of our world. Teams, therefore, need to adapt and continuously evolve their solutions to stay relevant. By enabling teams to actively predict trends and leverage the power of novel but proven technologies, we help advance their products so they stand the test of time.
Predict 01
We analyse trends and track leading indicators in dynamic markets to equip teams for any changes, and build roadmaps to ensure product modifications in the future.
Explore 02
Based on the predicted market trends and evolving user needs, we help teams continuously experiment with various solutions through prototypes and at-scale testing.
Modify 03
By internalising insights from exploration and experimentation, we empower teams to leverage modern technologies and proven tech stacks to deliver delightful experiences that stay relevant.
